In 2016 I can buy a car with all sorts of gadgets and gizmos that were unheard of just ten years ago, I am talking about, sat-nav, bluetooth, lane recognition, automatic braking, etc. As a customer in the plant world, things seem to move a lot more slowly. For example, as car and van manufacturers increasingly add technology and comfort the prices remain competitive or static due to increased competition, contrast this with the annual 4-8% increase we see in construction plant every year, and it is clear we are getting a raw deal.
Not only this but said cars and vans typically come with 3-7 year warranties (some with unlimited mileage), meanwhile plant companies are lucky to get 2-3 years warranty, and this usually comes with a host of excluded wearing part items. Maybe the arrival of the Chinese manufacturers will shake the market up, and we can look forward to better support from our suppliers in line with developments across other sectors, but I’m not holding my breath.